Refund Policy

Refund and Return Policy

Last Updated: September 23, 2026

At Verilo, customer satisfaction is our top priority. We take great pride in delivering ergonomic chairs, stylish accent and dining seating, and supportive bedroom furniture designed for comfort, function, and enduring quality. We understand that ordering furniture online requires confidence, which is why we provide a clear, fair, and straightforward return and refund process for all purchases on Verilo.us.

Return Window

We offer a 30-day return policy. You have 30 calendar days from the date your shipment is marked as delivered by the carrier to request a return. Requests submitted after this 30-day window cannot be accepted for a return, exchange, or refund.

Return Eligibility Requirements

To qualify for a standard return, your item must satisfy the following conditions:

The chair or bedroom furniture item must be unused, unassembled, and in the exact condition that you received it.
The item must be repacked securely in its original factory packaging, complete with all interior protective padding, hardware blisters, legs, accessories, and instruction manuals.
Products showing signs of assembly, physical modifications, surface scratches, fabric stains, pet hair, or damage resulting from customer handling are not eligible for return.
You must provide a valid proof of purchase or your original Verilo.us order number.

Non-Returnable and Excluded Items

Certain products cannot be returned due to hygiene, safety, and logistical constraints:

Mattresses, toppers, or bedding items that have been unsealed, unwrapped from protective plastic wrap, or slept on.
Custom, personalized, or made-to-order seating and furniture pieces.
Clearance, warehouse sale, or floor-model items explicitly marked as "Final Sale."
Gift cards.

How to Initiate a Return

Please follow these steps to request a return:

Submit a Request: Contact our customer service team by email at support@verilo.us or by phone at +1 704-745-0617. Include your order number, the item name/quantity, and the reason for the return.
Obtain Return Authorization: If your return meets our eligibility criteria, we will issue a Return Merchandise Authorization (RMA) number along with detailed return packaging instructions and our designated warehouse return address.
Dispatch the Return: Pack the item securely in its original cartons. Clearly display the authorized RMA number on the exterior label and ship the package using a tracked and insured carrier service.

Please note: Any item returned without prior authorization and a valid RMA number will be refused by our warehouse receiving team and returned to sender.

Return Shipping Costs and Fees

Defective, Damaged, or Incorrect Items: If your order arrives with factory defects, structural flaws, or transit damage, or if an incorrect item was delivered, Verilo will cover all return shipping and freight charges.
Customer Remorse Returns: If you change your mind, ordered an incorrect color or size, or find that the seating dimensions do not fit your space, the customer is responsible for the actual return shipping and freight costs.
Restocking Fees: We do not charge restocking fees for approved returns that arrive in original, resellable condition.

Damaged, Defective, or Incomplete Items Upon Arrival

Please inspect all cartons upon arrival before signing delivery receipts. If an outer box displays visible crushing, punctures, or tearing, take clear photographs and note "Damaged Upon Delivery" on the carrier's delivery slip.

If your chairs or bedroom furniture arrive damaged, defective, or with missing components:

Take clear photos of the outer shipping cartons, the carrier shipping label, and the affected parts.
Contact our support team within 48 hours of delivery at support@verilo.us with your order number and attached photos.
Our team will evaluate your claim within 1 to 2 business days and arrange replacement hardware, components, or a full replacement unit at no extra charge.

Refund Process and Timelines

Once your returned shipment is delivered to our inspection warehouse, our team will inspect the item within 3 to 5 business days to verify condition and completeness.

Inspection Notification: We will notify you via email regarding the approval or rejection of your refund request.
Refund Issuance: Once approved, your refund will be processed automatically back to your original payment method.
Bank Processing Time: Depending on your banking institution or credit card provider, it typically takes 5 to 10 business days for the credit to appear on your account statement.

Exchanges

The most efficient way to exchange a product is to complete the return process for the original item under an approved return request. Once the return is accepted and processed, you may place a new order on Verilo.us for the desired chair style, color, or bedroom piece.